Bindon Bottom B&B Terms & Conditions


Thank you for choosing Bindon Bottom B&B for your stay in Dorset. We have based our booking terms and conditions on Visit Britain’s recommendations for small Bed & Breakfasts and by making a booking to stay with us, you are entering a legal contract that is subject to these terms and conditions:-

Prices – Our prices indicated on our website or otherwiseare for the room(s) and include breakfast(s).

Restrictions - Sorry, we only accommodate children over the age of 16 years and can only accommodate a maximum of two people per room. Bindon Bottom is strictly non smoking. We do not allow pets. Being an old Victorian property, Bindon Bottom is not suitable for wheelchair users.

Making a Booking - Minimum stay is two nights, or three nights on bank holiday weekends. To secure a stay with us, a deposit of the first nights’ accommodation per room being booked must be paid by credit/debit card.

Special Requirements - If you or any member of your party has any special requirements, please let us know at the time of making the booking. A copy of our ‘access statement’ is available upon request, or can be viewed on our web site www.bindonbottom.com.

Cancellation - If you need to cancel your booking, please let us know as soon as possible so that we can attempt to re-let the room. If we do manage to re-let the room for the full booking, we will be happy to refund your deposit, less a £10 administration fee. If we cannot re-let the room, the deposit will not be refunded and you will still be liable for the outstanding balance, which will be taken from the debit/credit card used for the initial booking. If we re-let the room for part of your booking, then you will only be liable for any days that the room is not re-let.

Curtailment - If you curtail your booking in advance of, or during your stay, please let us know as soon as possible so that we can attempt to re-let the room. If we cannot re-let the room, then you will still be liable for the remaining outstanding balance. If we are able to re-let the room for part of your remaining booking, then you will only be liable for any days that the room is not re-let.

Non-Arrivals - Should you fail to arrive and take up your booking without letting us know, a charge will be made against your credit/debit card for the full outstanding balance.

Third Party Bookings - If the person making the booking is different to the person taking up the occupation, the person who makes the booking may be held responsible for cancellation, curtailment or non arrival fees as well as damage or loss, and appropriate charges will be taken from their credit/debit card.

Postponements – If you need to postpone your booking, please let us know as soon as possible so that we can attempt to re-let the room. If we do manage to re-let the room for the full booking, we will be happy to transfer your deposit to a new booking or refund your deposit, less a £10 administration fee. If we cannot re-let the room, the deposit will not be refunded and you will still be liable for the outstanding balance, which will be taken from the debit/credit card used for the initial booking. If we re-let the room for part of your booking, then you will only be liable for any days that the room is not re-let.

Bindon Bottom Gift Vouchers – Gift vouchers may be used to secure a booking if they cover the cost of the full booking, otherwise a deposit of the difference must be paid by credit/debit card; the gift voucher will be used to cover the final outstanding balance on departure. Please note that once a booking has been made, our Cancellations, Curtailment and Non-Arrivals or Postponement conditions detailed above apply and, if we cannot re-let the room(s), the gift voucher will no longer be valid.

Holiday Cancellation Insurance – To cover any costs caused by you having to cancel, curtail or postpone, we recommend you taking out appropriate cancellation insurance.

Non-availability of Accommodation - We would only cancel your booking if your room was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.

Arrival - Your room will be available to you for check-in between 4pm to 7pmon the day of arrival, unless otherwise arranged. Please ensure you contact us as soon as possible to let us know if you will be arriving after 7pm. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing rooms or out buying supplies. However, if you do arrive earlier, you are welcome to park in one of the marked bays in our car park. Facilities, including toilets can be found in Lulworth Cove, which is a 5 minute walk, turning left out of our driveway. Please note that one car parking space per room booked is provided. If you have more than one vehicle, there is some street parking on Church Road, adjacent the Church or in the Cove main car park.

Departure - On the day of departure, we kindly request that you vacate your room by 10.30am to allow us time to prepare the room for our next guests. The balance amount of your booking is payable on departure by credit/debit card, cash or Bindon Bottom Gift Voucher. Invoices are available on request.

During your stay - Our aim is to offer all our guests a relaxing and tranquil stay and we kindly ask guests to respect other guests’ quiet enjoyment and relaxation.

We carry out our housekeeping between 11am and 2pm each day and will require access to your room during these 3 hours. If you are not planning on being out during these hours, please let us know.

Guests are not permitted to have visitors to their rooms without our prior agreement.

Accidents happen - please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean. Spillages are more easily rectified the sooner they are dealt with. Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning. If the damage means the room cannot be made available in good time for the next arriving guests, you may also be liable for loss of income.

We appreciate muddy shoes/boots and wet clothing being left in the entrance porch where we provide a radiator for drying purposes.

Any item taken from the rooms without our consent will be charged for. Lost keys will incur a £50 charge.

We are close to the MOD ranges and Gunnery School so you may experience some noise from this on occasions.

Liability - We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.

Privacy Policy - Any data collected during the course of this booking will be stored on our computer(s) and/or booking diary. From time to time we may contact you by email about promotions and offers, unless you specifically tell us not to. Your details will only be used by Bindon Bottom B&B and we will not share them with any third party.


Thank you for your co-operation. We look forward to welcoming you and hope you will have a relaxing and enjoyable stay with us.




Bindon Bottom B&B – September 2014

 

T +44 (0)1929 400 256

lisa@bindonbottom.com

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